Refund, Return and Replacement Policy

Effective and last updated: 29 August 2026

Return/replacement window

For eligible delivered orders, a return, exchange or replacement request must be submitted from the customer account within 4 days after delivery. The exact deadline is displayed in Your Orders. A request submitted after the deadline may be declined unless applicable law requires another remedy.

Eligibility

The item should be unused, unwashed, unworn except for reasonable fitting, and returned with original tags, accessories and packaging where supplied. Report a wrong, damaged, defective or materially different item promptly and include clear photographs if requested. Items damaged by misuse, washing, alteration or ordinary wear may be ineligible.

Request and inspection process

1. Open Your Orders or Returns & Replacements.
2. Select the delivered order, reason and requested option.
3. Wait for approval and pickup/return instructions.
4. The item may be inspected before a replacement, exchange or refund is completed.

Do not send an item without an approved request or support instruction.

Cancellation refunds

For an eligible cancelled Razorpay-paid order, the refund is initiated to the original payment method. Your account may show Refund Pending, Refunded or Refund Failed. Bank/payment-network posting time begins after Razorpay processes the refund and is outside the store’s direct control.

Delivered-order remedies

Replacement is the standard remedy under the current store policy. A customer may request a return for refund, but the return is not accepted automatically: it proceeds only after an administrator approves the request and the item passes the applicable pickup and inspection checks. If the administrator does not approve a refund return, the eligible remedy remains replacement/exchange within the displayed window, subject to stock and applicable law. Support will communicate any approved refund or alternative resolution.

Refund amount and method

Approved refunds are generally made to the original online payment method. COD refunds, where approved, require support to obtain a suitable verified refund method; never send an OTP, UPI PIN or card PIN. Shipping or handling deductions, if any, will be disclosed and will not apply where prohibited or where the store supplied a wrong/defective item.

Disputes and help

If a refund remains failed or pending beyond the payment provider/bank processing period, contact ashwiniweb88@gmail.com with the order number. Payment disputes are recorded separately and may require information from the customer, Razorpay or the issuing bank.

This policy does not restrict remedies available under applicable consumer law.