Cancellation Policy

Effective and last updated: 29 August 2026

Customer cancellation

You can request cancellation from Your Orders while the order is in an eligible pre-shipment stage: Payment Pending, Payment Expired, Payment Failed, Placed, Confirmed or Packed. Once an order is Shipped, Out for Delivery or Delivered, the online cancellation button is unavailable.

Online-paid orders

When an eligible Razorpay-paid order is cancelled, the server submits the refund through Razorpay and records its status. Cancellation is not treated as complete merely because a browser button was clicked; the order and refund status shown in Your Orders is the authoritative store record.

Cash on Delivery orders

An eligible Cash on Delivery order can be cancelled before shipment. No refund is due where no payment was collected.

Store cancellation

We may cancel before dispatch if stock is unavailable, payment cannot be verified, the address is unserviceable, pricing/product information contains a material error, or fraud/abuse is reasonably suspected. If a valid online payment was captured, the applicable refund will be initiated.

After shipment or delivery

Contact support if there is a serious delivery problem. After delivery, use the return/replacement request within the displayed eligibility period rather than the cancellation flow. See the Refund Policy.

How to get help

Open Your Orders and use the available Cancel Order button. If the button is unavailable but you believe the order has not shipped, contact ashwiniweb88@gmail.com immediately with the order number; cancellation cannot be guaranteed after processing advances.