Privacy Policy

Effective and last updated: 29 August 2026

This policy explains how Ashwini Clothing (“Ashwini”, “we”, “us”) handles personal information when you use ashwiniweb.com, create an account, shop, contact support or use account features.

Information we collect

• Account details such as name, email, mobile number, password hash and security preferences.
• Order details such as products, size, delivery address, payment method, order status, returns and support history.
• Payment references and status received from Razorpay. We do not store full card, UPI PIN or banking credentials.
• Security and technical information such as session identifiers, device/browser label, IP address, request logs and fraud-prevention records.
• Shopping activity such as product views, searches, wishlist/cart actions and recommendation interactions.
• A photo you choose to upload for visual search. It is processed only to find similar products; do not upload a photo containing unnecessary personal or sensitive information.

How we use information

• Provide accounts, checkout, delivery, returns, refunds, invoices and customer support.
• Verify identity with OTP, secure sessions and detect abuse or payment/order mismatches.
• Send transactional messages about accounts, orders, returns and support.
• Improve search, recommendations, products and service reliability.
• Meet accounting, consumer-protection, dispute and other legal obligations.

Service providers

We share only information reasonably needed for a service with providers used by the store, which may include Render (hosting), Razorpay (payments/refunds), MSG91 or another configured SMS provider, Resend/SMTP email providers, and OpenAI when you deliberately use visual image search. Their own terms and privacy practices also apply.

Cookies and sessions

We use an HttpOnly session cookie to keep you signed in and local browser storage for customer-facing preferences such as cart, wishlist and delivery PIN. Essential session storage is required for account functions. You can sign out individual devices or all devices from Login & Security.

Retention and deletion

Optional product-view, search, wishlist, cart and recommendation interaction records are automatically deleted after 90 days. Account deletion requests are reviewed for unfinished orders, payments, refunds, disputes and returns. Order, tax, accounting, fraud-prevention or dispute records may be kept where reasonably required by law; other account information is deleted or anonymised through the store’s retention process.

Your choices

Optional shopping-activity tracking starts only after you choose “Allow personalisation”. Choosing “Only essential shopping” keeps account, cart, checkout and payment functions available and deletes the optional activity linked to your signed-in account or current anonymous session. You can also update verified contact details, download account information, manage active sessions and submit or cancel an account deletion request from Login & Security. For correction, access or privacy questions, contact ashwiniweb88@gmail.com.

Security and changes

We use access controls, hashed passwords/OTPs, signed payment verification, request limits and encrypted backups. No internet service can guarantee absolute security. We may update this policy when the service or applicable requirements change; the updated date will appear above.

This policy should be reviewed when Ashwini adds a new payment, analytics, advertising, delivery or communication provider.